These Terms are the agreement between you and Arvin for everything we offer: this website, the dashboard, the APIs, the assistant that runs on your website, and the integrations around them. They are written to be understood by the person who signs up rather than only by a lawyer. Please read sections 12 to 15 carefully — they set out what we do not promise and what we are not liable for.
Arvin is a brand of Quartrek LLP, a limited liability partnership registered in India, which owns the platform technology (the “Technology Owner”), and is operated in the United States by QuarTEQ LLC, a limited liability company registered in the State of Georgia, USA, at 11720 Amber Park Dr Ste 160, Alpharetta, GA 30009, USA under a licence from it (the “US Operator”). Your agreement is with QuarTEQ LLC: it is the party that provides the service to you, invoices you, and is answerable for the obligations in these Terms. “Arvin”, “we”, “us” and “our” mean QuarTEQ LLC together with Quartrek LLP in its role as technology owner.
1. The agreement, and who may enter it
By creating an account, installing an assistant, or using the service, you accept these Terms, our Privacy Policy and our Cookie Policy, which together form the agreement. If you do this for a company or other organisation, you confirm you are authorised to bind it, and “you” means that organisation.
You must be at least 18, or the age of majority where you live, and capable of entering a contract. You must not be subject to sanctions that would prohibit us from dealing with you. If you do not agree to these Terms, do not use the service.
A visitor who chats with an assistant on a customer's website is not a party to this agreement; that interaction is governed by the customer's own terms and privacy notice. Where we have signed a separate written agreement or order form with you, that document governs to the extent it conflicts with these Terms.
QuarTEQ LLC may perform any of its obligations through Quartrek LLP or another company in our group, and remains responsible to you for that performance. Quartrek LLP has the benefit of the provisions of these Terms that protect the platform and its intellectual property, and may enforce them, but you look to QuarTEQ LLC for anything owed to you under this agreement.
2. What the service is
You give us a website address, we read the public pages you select, and we create an assistant that answers visitors' questions from that content and cites the page it used. Where you turn them on, the assistant can also take contact details as a lead, offer and confirm appointments, hand a conversation to a person on your team, speak its replies aloud, and send events to a destination you configure. Which features you have depends on your plan, your settings and the services you connect.
AI output is not guaranteed to be correct. An assistant can misread a question, answer from an out-of-date page, or give an incomplete answer even while citing a real source. You are responsible for choosing what it reads, checking how it behaves before and after you publish it, and keeping your content current. Do not present it, or let your visitors understand it, as a source of professional, medical, legal or financial advice or as a channel for emergencies.
We may change, add or withdraw features, models and limits as the service develops. If a change removes a material feature you rely on, we will give reasonable advance notice — normally by email or in the dashboard — and if it affects a paid plan you may cancel and ask for a pro-rata refund of the unused part of the period you have already paid for.
3. Your account and your team
Keep your account information accurate, keep your credentials and recovery methods secure, and tell us promptly at [email protected] if you suspect unauthorised access. You are responsible for everything done under your account, including by the team members you invite and the roles you give them. Remove people when they leave.
Only connect websites and services you own or are authorised to manage. Your assistant's public key is meant to be embedded on the sites you have approved; do not use it to get around domain restrictions, usage limits or any other control, and do not share it as a way to let a third party run an assistant you have not paid for.
4. Your content, and your visitors' information
Your website content, instructions, settings and your visitors' conversations, leads and bookings remain yours. You grant us, and the providers we use to run the service, the limited rights needed to host, copy, index, transmit, process and display that material in order to provide, secure, support and improve the service for you — and no broader right. We do not use your content, or your visitors' conversations, to train general-purpose AI models or to advertise to anyone.
You confirm that you have the rights and permissions needed for everything you give us, including the pages you ask an assistant to read, and that doing so does not infringe anyone's rights or breach a duty of confidence.
Data protection roles. For your visitors' information you are the controller and we are your processor: you decide what the assistant collects and why, and we act on your instructions. That makes some duties yours — telling visitors that an assistant is available and that it is AI, keeping your own privacy and cookie notices accurate, obtaining any consent your jurisdiction requires, honouring your visitors' privacy requests, and not using Arvin to collect sensitive or special-category data. We will sign a data processing agreement with you, including standard contractual clauses where your transfers need them; request one at [email protected]. Our Privacy Policy describes what we do with information and how requests are handled.
You can export or delete your data while your account is open, and we will help you retrieve it on request. See section 11 for what happens after termination.
5. Acceptable use
These rules exist because an assistant speaks to the public in your name, from our infrastructure. Do not use Arvin to:
- deceive people about whether they are talking to AI, impersonate another person or business, or present an assistant as a licensed professional;
- send unlawful, unsolicited or bulk messages, or anything that breaches marketing or telecommunications law where your visitors are;
- collect sensitive personal information without a lawful basis, or any personal information from children under 13, or operate an assistant on a service directed to children without a separate written arrangement with us;
- make or support consequential decisions about people — employment, credit, housing, insurance, education, immigration or access to health care — without meaningful human review;
- publish or elicit content that is unlawful, defamatory, hateful, harassing, sexually exploitative, or that infringes intellectual property or privacy rights;
- promote weapons, illegal drugs, fraud, gambling where it is prohibited, or any activity that would make us a party to a crime;
- attempt to extract our prompts, models or source code, reverse engineer the service, or use it to build or train a competing AI service;
- probe, scan, overload or interfere with the service or anyone else's account, circumvent authentication, rate limits or metering, or scrape beyond what we publish for that purpose; or
- run an assistant on a website you are not authorised to change, or point an integration at a destination you do not control.
Automated protections may limit or block traffic that looks abusive. If something you are doing threatens the service, another customer or the public, we may suspend the affected part of your account while we look into it, and we will tell you why and what is needed to restore it as soon as we reasonably can.
6. Integrations and other companies' services
Store platforms, site builders, calendars, chat tools, payment providers and the AI providers behind the service each have their own terms, and your use of them is between you and them. You are responsible for the permissions you grant, the settings you choose, and keeping any destination you configure — a webhook address, a signing secret, a connected calendar — secure. A webhook sends the event details you select to the address you choose; treat that address as capable of receiving personal information.
We are not responsible for another company's outage, change of terms, pricing or withdrawal of an API. If an integration is disconnected or discontinued, the features that depend on it may stop working; the rest of the service continues.
7. Plans, usage and billing
Current plans, allowances and prices are on our pricing page and shown again at checkout before you pay. In summary, and without replacing what the pricing page says:
- Usage is counted in conversations. One conversation is counted when your assistant sends its first reply to a visitor; the rest of that exchange costs nothing more until the visitor goes quiet or the conversation reaches a published length limit. Replies that fail, replies where the assistant had nothing to answer from, messages sent by one of your own people, and testing you do inside the dashboard are not counted — dashboard testing has its own daily cap instead. Reading your website is not metered. Spoken replies, where enabled, use a small additional amount per block of speech.
- The free plan includes the monthly conversation allowance shown on the pricing page, refreshed each month, and needs no card.
- Paid plans renew automatically at the interval shown at checkout until cancelled, and the monthly allowance is restored when each payment succeeds.
- Extra conversations can be bought outright where we offer them. Purchased conversations do not expire while your account is open and are used after your monthly allowance is spent.
- Promotional credit we grant or that you redeem through a code has no cash value and may carry conditions or an expiry.
QuarTEQ LLC is the seller and merchant of record for every purchase, in every currency we display. Where a price is shown in your local currency, the charge is still made by QuarTEQ LLC in the United States, and your bank or card issuer may add a currency-conversion or international transaction fee of its own that we do not receive and cannot control. Payments, cards, invoices, receipts and cancellation are handled by our payment processor's billing portal, which you can open from the dashboard, and invoices are issued in QuarTEQ LLC's name. Prices exclude taxes unless we say otherwise: we add any tax we are required to collect at checkout, and you are responsible for any other tax that applies to your purchase — including any import, reverse-charge VAT or GST you must account for in your own country — other than taxes on our income. If a payment fails, we may retry it and may limit paid features until it succeeds. If your account exceeds its allowance and has no purchased conversations left, the assistant stops answering new conversations rather than silently charging you.
You may cancel at any time; cancellation takes effect at the end of the period you have paid for, and paid features continue until then. Except where the law requires otherwise, where we expressly say so at purchase, or under section 2 for a withdrawn feature, fees already paid are not refundable, and we do not refund partly used periods or unused conversations. We will give at least 30 days' notice before a price increase takes effect for an existing paid plan, and you may cancel before it does. Tell us within 60 days if you think we have billed you incorrectly and we will investigate and correct genuine errors.
8. Trials, previews and beta features
Anything we describe as a trial, preview, beta or experiment is provided for evaluation, may change or be withdrawn, may have lower limits, and is excluded from any commitment about availability. Do not rely on it for something that matters to your business, and keep your own copy of anything important you put into it.
9. Availability and support
We aim to keep the service available and fast, and we maintain it continuously, which occasionally means planned work. We do not commit to a specific uptime percentage unless we have agreed one with you in writing. Support is provided by email at a reasonable pace during business days; we do not promise a response time without a separate agreement.
10. Our intellectual property
Quartrek LLP owns the platform technology and the Arvin brand, and licenses them to QuarTEQ LLC to operate the service; between you and us, we and our licensors own the service in every respect: the software, models and prompts we build, the dashboard, the widget, the documentation, our designs, the Arvin name and logo, and everything on this website other than your content. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your term, in accordance with this agreement. You may not copy, resell, sublicense or white-label it as your own product, remove or obscure ownership notices, or use our name or logo in a way that suggests a partnership we do not have, without our written permission.
If you send us feedback or ideas, we may use them to improve the service without owing you anything and without obligation to keep them confidential. We will not use your name or logo as a customer reference without your consent, and you can withdraw that consent for future materials at any time by writing to [email protected].
11. Suspension, termination and what happens to your data
You may stop using the service at any time and cancel a paid plan from the billing portal. We may suspend or terminate your access if you materially breach this agreement — including section 5 — if you do not pay, if your use threatens the security or integrity of the service, or if the law requires it. Except where immediate action is needed, we will give you notice and, where the breach can be fixed, a reasonable chance to fix it. We may also discontinue the service as a whole on at least 30 days' notice, with a pro-rata refund of any prepaid, unused period.
After termination, your assistants stop answering and your team loses access to the dashboard. Export anything you need before then, or ask us within 30 days and we will help you retrieve it. We then delete or de-identify your data as described in our Privacy Policy, keeping only what we must for billing, tax, security or legal reasons. Terminating does not cancel fees already due, and the sections that by their nature should continue — ownership, confidentiality, disclaimers, liability limits, indemnity and dispute resolution — survive.
12. Confidentiality
Each of us may learn non-public information about the other — your business data and plans, our non-public technical and commercial information. Each of us will use the other's confidential information only for this agreement, protect it with reasonable care, and disclose it only to people and providers who need it and are under similar obligations. This does not apply to information that is public through no fault of the recipient, was already known, or is independently developed; and either of us may disclose where the law or a valid legal order requires it, giving the other notice where permitted.
13. Disclaimers
To the fullest extent the law allows, the service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and quiet enjoyment. We do not warrant that the service will be uninterrupted, error-free or secure against every attack, that AI output will be accurate, complete, current or suitable for your purpose, or that it will satisfy a legal or regulatory requirement that applies to you.
You remain responsible for decisions you or your visitors make on the basis of an assistant's output, and for your own obligations to your customers. Nothing here excludes a liability or a warranty that cannot be excluded by law, and nothing limits the statutory rights of a consumer where consumer law applies to you.
14. Indemnity
You will defend and indemnify us against third-party claims, and the reasonable costs and damages arising from them, that result from your content, your use of the service in breach of this agreement or the law, or your failure to give your visitors the notices and choices required of you. We will defend and indemnify you against a third-party claim that the service, used as we permit, infringes that party's intellectual property rights, and we may at our option modify the service or end the affected part with a pro-rata refund. In each case the party seeking indemnity must give prompt notice, allow the other to control the defence, and cooperate reasonably; neither may settle a claim in a way that imposes an obligation on the other without consent.
15. Limitation of liability
To the fullest extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, even if we were told such damages were possible. Our total liability for all claims arising out of or relating to the service will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or US $100.
These limits do not apply to your obligation to pay fees, to either party's indemnity obligations, to a breach of confidentiality, or to any liability that cannot be limited by law — including, in many places, death or personal injury caused by negligence, and fraud.
16. Trade controls and anti-corruption
Each of us will comply with applicable export control, sanctions and anti-bribery laws. You confirm that you are not located in, and will not make the service available to anyone in, a country or to a person subject to sanctions that prohibit it, and that you will not use the service for any purpose prohibited by those laws, including weapons development.
17. General terms
- Force majeure. Neither of us is liable for a failure caused by something outside our reasonable control — including an internet or infrastructure failure, an attack, a natural event, or the act of a government — for as long as it lasts.
- Assignment. You may not transfer this agreement without our written consent, except to a successor of your business that assumes it in full. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets. We may use providers to help deliver the service, and we remain responsible for their performance of our obligations.
- Notices. We may give notice by email to your account address or in the dashboard. You give notice to [email protected], and for a formal legal notice also by post to QuarTEQ LLC, 11720 Amber Park Dr Ste 160, Alpharetta, GA 30009, USA. Keep your email address current.
- Independent parties. This agreement creates no partnership, agency, employment or joint venture, and gives no rights to anyone who is not a party to it.
- Severability and waiver. If a provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stands. Not enforcing a right is not a waiver of it.
- Entire agreement. This agreement, with the policies it links to and any order form or written agreement we sign with you, is the whole of what we have agreed and replaces earlier discussions about the same subject. Terms you send us on a purchase order do not apply.
- Interpretation. Headings are for convenience. “Including” means “including without limitation”. The English version prevails over any translation.
18. Disputes
If something goes wrong, write to [email protected] first and describe it. Most problems are faster to solve that way, and we will engage in good faith for 30 days before either of us starts formal proceedings.
This agreement is governed by the law that applies to you, and any dispute may be brought in a court with jurisdiction over it. We do not require arbitration, we do not ask you to waive a class action, and we do not ask you to give up a protection that the law of your country or state gives you — if you are a consumer, you keep the right to bring a claim in your local courts under your local law.
19. Changes to these Terms
We may update these Terms as the service and the law change. We will post the new version here with a new date, and for a change that materially affects your rights or obligations we will give notice — by email or in the dashboard — before it takes effect. Continuing to use the service after that date means you accept the new Terms; if you do not, cancel before then and tell us, and we will refund the unused part of any period you have prepaid.
Questions about this agreement: [email protected]. Questions about data and privacy: [email protected].